Privacy Policy

Last Updated: January 1, 2025

1. Introduction

Petra-Flow ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms on our website
  • Subscribe to our newsletter or communications
  • Request information about our services
  • Engage our consulting services
  • Communicate with us via email or phone

This information may include: name, email address, phone number, company name, job title, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address and geographic location
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website or source
  • Date and time of visits

3. Use of Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website functionality and user experience
  • Analyze website traffic and trends

You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

4. How We Use Your Information

We use collected information for the following purposes:

  • Responding to your inquiries and providing requested information
  • Delivering consulting services and support
  • Sending newsletters, updates, and marketing communications (with your consent)
  • Improving our website, services, and user experience
  • Analyzing website usage and trends
  • Complying with legal obligations
  • Protecting against fraud and unauthorized access

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and delivering services (e.g., hosting providers, email services)
  • Legal Requirements: We may disclose information when required by law, court order, or regulatory authority
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
  • Consent: We may share information with your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure server infrastructure and encryption
  • Access controls and authentication
  • Regular security assessments and updates
  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Objection: Object to processing of your information for certain purposes
  • Portability: Request transfer of your information to another service provider
  • Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us at info@petra-flow.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Petra-Flow
255 Quarry Park Blvd SE
Calgary, Alberta, T2C 5E3, Canada
Email: info@petra-flow.com
Phone: +1 (403) 782-4567

14. Compliance

This Privacy Policy is designed to comply with applicable Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as relevant provincial privacy legislation. We are committed to maintaining compliance with evolving data protection requirements.