Terms of Service
Last Updated: January 1, 2025
1. Acceptance of Terms
Welcome to Petra-Flow. By accessing or using our website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.
2. Description of Services
Petra-Flow provides consulting and maintenance services for oil production facilities, including but not limited to production optimization, drilling performance improvement, equipment maintenance, risk management, sustainability audits, and energy efficiency planning. Specific service terms are detailed in individual service agreements.
3. Use of Website
3.1 Permitted Use
You may use our website for lawful purposes only and in accordance with these Terms. You agree not to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit harmful or malicious code
- Attempt unauthorized access to our systems
- Interfere with website operation or other users' access
- Collect or harvest information without permission
- Use automated systems to access the website without authorization
3.2 Account Security
If you create an account or receive login credentials, you are responsible for maintaining confidentiality and all activities under your account. Notify us immediately of any unauthorized access or security breach.
4. Intellectual Property Rights
4.1 Our Content
All content on this website, including text, graphics, logos, images, software, and other materials, is the property of Petra-Flow or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without express written permission.
4.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal or business evaluation purposes. This license does not include any resale or commercial use, collection or use of product listings or descriptions, derivative use of the website or its contents, or any use of data mining or similar data gathering tools.
5. User-Generated Content
If you submit content to our website (e.g., comments, testimonials, inquiries), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content in connection with our services. You represent that you own or have necessary rights to submit such content and that it does not violate any third-party rights or applicable laws.
6. Professional Services
6.1 Service Agreements
Consulting and professional services are provided under separate service agreements that detail scope, deliverables, timelines, and responsibilities. These Terms do not constitute a service agreement.
6.2 No Guarantee of Results
While we strive to deliver high-quality services, we cannot guarantee specific results or outcomes. Service performance depends on numerous factors, some beyond our control, including client cooperation, site conditions, and external circumstances.
6.3 Client Responsibilities
Clients are responsible for providing accurate information, timely access to facilities and personnel, and implementing recommendations in a safe and appropriate manner. Petra-Flow is not responsible for results arising from incomplete implementation or deviation from our recommendations.
7. Disclaimers
7.1 Website "As Is"
Our website is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the website will be uninterrupted, error-free, or secure.
7.2 Information Accuracy
While we endeavor to provide accurate and current information, we make no representations or warranties regarding the completeness, accuracy, or reliability of information on our website. Website content is for general information purposes only and should not be relied upon as professional advice.
7.3 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of external sites. Access to third-party sites is at your own risk.
8. Limitation of Liability
To the fullest extent permitted by law, Petra-Flow, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, even if advised of the possibility of such damages. Our total liability shall not exceed the amount paid by you for services, if any.
9. Indemnification
You agree to indemnify, defend, and hold harmless Petra-Flow and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the website, violation of these Terms, or infringement of any third-party rights.
10. Privacy
Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
11. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the website with an updated "Last Updated" date. Your continued use of the website after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.
12. Termination
We may terminate or suspend your access to our website at any time, without notice or liability, for any reason including violation of these Terms. Upon termination, your right to use the website will immediately cease.
13. Governing Law and Dispute Resolution
13.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.
13.2 Dispute Resolution
Any disputes arising from these Terms or your use of our website shall be resolved through good faith negotiations. If negotiations fail, disputes shall be subject to the exclusive jurisdiction of the courts located in Calgary, Alberta.
14. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the extent necessary to make it valid while preserving its intent.
15. Entire Agreement
These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Petra-Flow regarding use of our website and supersede all prior agreements and understandings.
16. Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Petra-Flow.
17. Contact Information
If you have questions about these Terms of Service, please contact us:
Petra-Flow
255 Quarry Park Blvd SE
Calgary, Alberta, T2C 5E3, Canada
Email: info@petra-flow.com
Phone: +1 (403) 782-4567
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.